Privacy Policy

Effective

This Privacy Policy explains how Real Estate Marketing Group LLC ("REMG," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit real-estate-marketing-group.com, request a free AI visibility audit, or use our managed marketing services (together, the "Services").

If you have questions, contact us at brian@real-estate-marketing-group.com.

Information We Collect

Information you give us

  • Audit requests. When you request a free audit, we collect your name, email address, business name, website URL, city, and, if you choose to provide them, your phone number and specialty.
  • Customer accounts. If you become a customer, we collect your account and contact details, business information, brand and voice preferences, files you upload, content approvals, and messages you send us.
  • Payment information. Payments are processed by Stripe. We receive limited billing details such as your name, email, the last four digits of your card, and payment status. We do not store full card numbers.
  • Communications. If you email us or reply to our emails, we keep those messages.

Information we collect automatically

  • Usage and device data. Like most websites, our servers and hosting provider log information such as IP address, browser type, pages visited, and timestamps. We use IP addresses to prevent abuse, for example to rate-limit audit requests.
  • Analytics cookies. Our marketing site uses Google Analytics, which sets cookies to measure visits and how people use the site.
  • Error monitoring. We use Sentry to detect and fix errors, which may record technical details about the request that caused an error.
  • Sign-in cookies. Customer dashboards use cookies to keep you signed in.

Information from public and third-party sources

To produce audits and reports, we gather publicly available information about your business, such as your website content, search rankings, local business listings, reviews, and how AI assistants (ChatGPT, Perplexity, Gemini, and Claude) respond to questions about agents in your market. We use search data providers and Google APIs (such as Google Places) to do this.

Google account data (customers who connect Google)

Customers can choose to connect Google Search Console and Google Analytics. With your permission, we request read-only access and use it only to show you your search and website performance and include it in your reports. See "Google API Services" below.

Information collected on customer websites

For customers whose websites we build or host, we may collect information from visitors to those websites, such as contact form submissions and website chat conversations, and route those leads to the customer. We process that information on our customer's behalf and according to their instructions. Visitors with questions should contact the business that operates the website.

How We Use Information

We use personal information to:

  • Run the audits you request and show you the results
  • Provide, operate, and improve the Services, including creating content, websites, and reports
  • Process payments and manage subscriptions
  • Send transactional messages, such as audit results, account notices, and reports
  • Send marketing emails about our Services, which you can unsubscribe from at any time
  • Respond to your questions and requests
  • Monitor performance, prevent fraud and abuse, and keep the Services secure
  • Comply with legal obligations and enforce our Terms of Service

How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share information with service providers that help us run the Services, only as needed for them to perform their work for us:

  • Hosting and infrastructure: Vercel (hosting), Supabase (database and authentication), Inngest (background processing), Upstash (rate limiting)
  • Payments: Stripe
  • Email delivery: Resend
  • Analytics and monitoring: Google Analytics, Sentry
  • AI providers: OpenAI, Anthropic, Google, and Perplexity, which we query to measure AI visibility and to help draft content and report summaries. These queries include business details such as your business name, city, and specialty. We use these providers' API services and do not use your information to train AI models.
  • Search and local data: DataForSEO and Google APIs

We may also disclose information when required by law or legal process, to protect the rights, property, or safety of REMG, our customers, or others, or in connection with a merger, acquisition, or sale of assets, in which case this policy will continue to apply to the transferred information.

Google API Services

REMG's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • We use Google Search Console and Google Analytics data only to provide and improve the reporting features you see in our Services.
  • We do not sell this data, use it for advertising, or use it to train generalized AI models.
  • We do not allow humans to read this data except with your consent, for security purposes, to comply with law, or when it has been aggregated and anonymized for internal operations.
  • Access tokens are encrypted, and you can disconnect your Google account at any time from your dashboard or through your Google account permissions.

Cookies and Your Choices

  • Analytics: You can opt out of Google Analytics with the Google Analytics opt-out browser add-on or by blocking cookies in your browser.
  • Marketing emails: Every marketing email includes an unsubscribe link. You'll still receive transactional messages about your account or audits you request.
  • Do Not Track: Our site does not currently respond to Do Not Track signals.

Data Retention

We keep personal information for as long as we need it to provide the Services and for legitimate business purposes, such as keeping records of audits, transactions, and communications, resolving disputes, and meeting legal, tax, and accounting obligations. When we no longer need it, we delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit, encrypted storage of sensitive credentials such as Google access tokens, and access controls. No system is completely secure, so we can't guarantee absolute security.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your information
  • Receive a copy of your information in a portable format
  • Opt out of marketing communications

To make a request, email brian@real-estate-marketing-group.com. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your rights. You may use an authorized agent to make a request on your behalf, and we may ask for proof of their authority.

Children's Privacy

The Services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Where We Process Information

We are based in the United States, and we and our service providers process information in the United States. If you access the Services from outside the United States, your information will be transferred to and processed in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify customers by email.

Contact Us

Real Estate Marketing Group LLC
138 Cambridge Rd
Asheville, NC 28804
brian@real-estate-marketing-group.com