Terms of Service

Effective

These Terms of Service ("Terms") are an agreement between you and Real Estate Marketing Group LLC, a North Carolina limited liability company ("REMG," "we," "us," or "our"). They govern your use of real-estate-marketing-group.com, our free AI visibility audit, and our paid marketing services (together, the "Services").

By using the Services, you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of a business, you agree to these Terms on its behalf and confirm you have authority to do so. If you don't agree, don't use the Services.

1. The Services

  • Free AI visibility audit. A report on how AI assistants and search engines present your business, based on public information and third-party data.
  • Managed services. A paid subscription that may include technical SEO, local SEO, schema markup, content creation, AI visibility optimization, websites we build or host for you, website chat, lead routing, and monthly reporting, as described when you subscribe.

We may change, add, or remove features of the Services over time.

2. Eligibility and Accounts

You must be at least 18 and able to form a binding contract to use the Services. You're responsible for keeping your account credentials secure, for all activity under your account, and for giving us accurate information. Tell us promptly if you believe your account has been compromised.

3. The Free Audit

The audit is provided for informational purposes only. AI assistants and search engines change their answers frequently and do not give identical results each time, so audit results are a snapshot and may differ when run again. Estimates in the audit, including any economic impact estimate, are approximations, not promises of results. The audit is provided "as is," without any warranty.

By requesting an audit, you confirm that you are authorized to request it for the business you enter, and you agree that we may email you the results and information about our Services. You can unsubscribe from marketing emails at any time.

4. Subscriptions, Billing, and Cancellation

  • Price and billing. Managed services are billed monthly in advance at the price shown when you subscribe (currently $2,500 per month), plus any applicable taxes. Payments are processed by Stripe, and you authorize us to charge your payment method each billing period.
  • Automatic renewal. Your subscription renews automatically each month until you cancel.
  • Cancellation. You may cancel at any time from your account or by emailing us. Cancellation takes effect at the end of your current billing period, and you won't be charged again.
  • No refunds. Fees already paid are non-refundable, and we do not provide refunds or credits for partial months, except where required by law.
  • Price changes. We will give you at least 30 days' notice by email before changing your subscription price. The new price applies starting with your next billing period after the notice period.
  • Failed payments. If a payment fails, we may retry the charge and may pause or suspend the Services until your account is current.

5. Your Responsibilities

You agree that:

  • You'll provide accurate information about your business, including licensing, service areas, transaction history, and reviews.
  • You have the rights to what you give us. You own or have permission to use the logos, photos, listings, testimonials, and other materials you provide, and you authorize us to use them to perform the Services.
  • You'll review content before it's published. Where the Services let you review or approve content, you're responsible for checking it for accuracy and compliance before approving it.
  • You'll comply with the laws and rules that apply to your business, including fair housing laws, real estate licensing and advertising rules, MLS and brokerage rules, privacy laws, and laws on contacting leads by phone, text, or email.
  • You won't misuse the Services. You won't use them to violate any law, infringe anyone's rights, send spam, upload malicious code, attempt to access systems or data without authorization, interfere with the Services, scrape or reverse engineer them, or run audits of businesses you aren't authorized to represent for abusive purposes.

6. Content and Intellectual Property

  • Your materials. You keep ownership of the materials you provide to us.
  • Deliverables. Content we create specifically for you, such as articles, page copy, and reports, belongs to you once you have paid for the period in which it was created.
  • Our platform. We own the Services, including our software, templates, designs, processes, and know-how, and nothing in these Terms transfers them to you. Websites we build for you may use our templates and software, which we license to you only while your subscription is active.
  • Feedback. If you send us suggestions, we may use them without any obligation to you.

7. Websites, Domains, and Third-Party Services

  • Domains. Domains you register in your own name remain yours. You're responsible for keeping them registered and for DNS changes we ask you to make.
  • Hosting after cancellation. When your subscription ends, we may stop hosting websites, chat, and other features we provide. On request within 30 days of cancellation, we will provide a copy of the written content we created for you.
  • Third-party services. The Services rely on and connect to third-party services, including Google, AI providers, listing portals, payment processors, and hosting providers. We don't control those services and aren't responsible for their availability, policies, or changes. Your use of a connected service, such as your Google account, is also subject to that provider's terms.

8. No Guaranteed Results

We do not control Google, other search engines, or AI assistants. We do not guarantee any particular rankings, traffic, AI recommendations, leads, or revenue. Results depend on many factors outside our control, including competition, algorithm changes, and your own actions.

9. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted or error-free, or that content generated with the help of AI will be free of errors.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, REMG WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, LEADS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF YOU HAVE NOT PAID US ANYTHING.

These limitations apply to the extent permitted by law and even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to defend, indemnify, and hold harmless REMG and its members, employees, and contractors from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from materials you provide, content you approve for publication, your violation of these Terms, or your violation of any law or third-party right.

12. Suspension and Termination

We may suspend or terminate your access to the Services if you materially breach these Terms, fail to pay, or use the Services in a way that creates legal risk or harm to others. Where reasonable, we will give you notice and a chance to fix the problem first. Sections that by their nature should survive termination, including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will survive.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Buncombe County, North Carolina, and you and REMG consent to the jurisdiction of those courts. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other in writing and allowing 30 days for resolution.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date above and notify active customers by email at least 30 days before the changes take effect. Continuing to use the Services after changes take effect means you accept the updated Terms.

15. General

These Terms, together with any order or subscription details you accept, are the entire agreement between you and REMG about the Services. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to the email address on your account.

16. Contact Us

Real Estate Marketing Group LLC
138 Cambridge Rd
Asheville, NC 28804
brian@real-estate-marketing-group.com